How PLANERGY Helped Nysus Solutions Save Time, Cut Costs, and Improve Efficiency
- Overview
- Why PLANERGY
Key Challenges
- Difficulty preventing duplicate invoices and payments.
- Challenges with detailed and customizable reporting.
- Lack of timely vendor support and updates.
- Complexity in adopting a user-friendly system for the team.
- Need for better integration and customization of software.
Key Benefits
- More efficient invoice matching process.
- The system reduced duplicate payments, leading to cost savings
- The switch to PLANERGY has reduced errors and duplicate payments
- The integration with QuickBooks has reduced system errors and glitches
- Team praises user-friendly interface for making tasks quicker and more accessible, allowing them to focus on more important work with less effort.
- Customizable reporting improved project reconciliation and vendor analysis.
The Story
Customer
Nysus
Key client
Controller
Industry
Manufacturing industry
Company Size
35+ employees
Before PLANERGY
Two years ago, Kristin Martin, controller at Nysus, had difficulty finding a software solution that could integrate seamlessly with their existing systems and allow significant customization to meet their unique project-based and procurement needs.
They were purchasing more than they had in the past and needed software to automate things. Afterwards Kristin experienced frustrations with their previous provider, Procurement Express, mainly due to an ongoing lack of timely support and updates. They encountered significant problems with the software, including frequent malfunctions and an inability to resolve issues. The promise of fixes didn’t materialize, creating a sense of distrust in the system.
“We were using Procurement Express, and after a while, things started not working. We were constantly opening support tickets to get them fixed. Months went by with no resolution, and we were still having to do everything manually and we realized we needed to find a better solution.”
Kristin Martin
It resulted in operational disruptions and reliance on manual workarounds.
Transitioning to a new system was going to be challenging, and they needed a solution that employees could quickly adopt and use efficiently. And Nysus really needed detailed and customizable reporting capabilities to effectively manage project costs, track open purchase orders, and analyze vendor spending for potential discounts.
There was an urgent need for a system to help mitigate the risk of duplicate payments and to secure financial accuracy and efficiency. After several months of struggling with manual processes due to these failures, they decided they needed a new solution. Their AP person, Natalie, also had a hard time manually creating a huge number of Excel spreadsheets, and Kristin felt they needed better use of her time. This is where PLANERGY jumped in.
After PLANERGY
They began searching for alternatives and found that PLANERGY Spend Management was a good fit for their requirements. Natalie and Kristin, along with their owner, who is responsible for software customization, considered various software options. PLANERGY gave them significantly greater efficiencies in their project management.
Since making the switch, they reported that PLANERGY has been great for their needs.
Nysus started using PLANERGY in October 2023, and after 3 months already saw some serious progress.
“I think it saves a ton of time for our AP. She can do a lot of other work using this tool, and it’s incredibly user-friendly. ” – Kristin Martin
Kristin mentioned that even their Purchaser, who was new to the company during the transition and needed more experience entering purchase orders, adapted quickly and loves using PLANERGY. The Nysus team also needed help with handling duplicate invoices.
Also, the Nysus team highlighted that one of the reasons why they decided to go with PLANERGY was because many other platforms they looked at failed to answer their questions and needs clearly, and they could not fully understand their system. Also, a big part of the decision was technical support since most were not reachable during the day, while the PLANERGY team had support tickets solved on time and always ensured that customers mattered the most.
This combination of knowledgeable representatives and accessible support played a crucial role in their decision.
Testimonial
I would say it reduces duplicate payments a lot. It is crucial for maintaining accurate financial records.
Kristin Martin
Controller
Manufacturing
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